Course Content

VMware Workspace ONE: UEM Troubleshooting

• Lesson 1: Course Introduction
  • Introductions and course logistics
  • Course objectives
• Lesson 2: Fundamentals of Troubleshooting UEM
  • Outline software troubleshooting logic and support methods
  • Explain how knowing the core components process flows can help troubleshoot product issues
  • Explain how knowing the integrated components process flows can help troubleshoot product issues
  • Identify different Workspace ONE UEM log files
• Lesson 3: UEM Console Troubleshooting
  • Outline the best practices for UEM console issue troubleshooting
  • Identify common group management and assignment-related issues
  • Outline common UEM console system setting and roles issues
  • Understand how analytic events can be used to identity platform errors
  • Summarize the steps of collecting and analyzing Workspace ONE UEM console logs
• Lesson 4: Integration Troubleshooting
  • Outline the common enterprise integrations in Workspace ONE UEM
  • Outline the common troubleshooting techniques for the VMware AirWatch® Cloud Connector™
  • Troubleshoot issues related to Directory Services integration
  • Identify directory user and groups synchronization issues
  • Troubleshoot issues related to certificate authority integration
  • Explain VMware Workspace ONE® Access™ integration and VMware Workspace ONE® Intelligent Hub troubleshooting techniques
• Lesson 5: Endpoint Troubleshooting
  • Compare the endpoint connection topology in Workspace ONE UEM
  • Outline useful tools and resources for endpoint troubleshooting
  • Summarize the best practices for device enrollment troubleshooting
  • Explain device connectivity troubleshooting techniques
  • Understand how to identify and resolve profile-related issues
  • Identify common compliance policy issues and potential root causes
• Lesson 6: Application Troubleshooting
  • Understand different types of applications and troubleshooting scoping questions
  • Review application management configurations
  • Summarize the general tools and resources for application troubleshooting
  • Describe the general logic of troubleshooting public applications
  • Understand Internal application issues and potential causes.
  • Explain purchased application troubleshooting techniques
• Lesson 7: Email Troubleshooting
  • Review different email architecture and workflows
  • Summarize common errors associated with email profiles
  • Identify tools and resources for email troubleshooting
  • Explain VMware AirWatch® Secure Email Gateway™ on UAG troubleshooting techniques
  • Outline PowerShell integration issues and techniques to address them
• Lesson 8: UAG And Edge Service Troubleshooting
  • Review UAG architecture and edge service workflows
  • Understand UAG general configurations
  • Explain how to utilize UAG-related troubleshooting tools and recourses
  • Identify and resolve common Content Gateway on UAG issues
  • Summarize VMware Tunnel™ on UAG troubleshooting techniques
• Lesson 9: Additional Troubleshooting Tools
  • Describe how Self-service Portal helps administrators and empowers end-users to solve issues
  • Understand how Workspace ONE Assist can help endpoint troubleshooting

What certification does this course provide?

This course aligns to VCP-SEC Certification. The VCP - Security certification validates a candidates knowledge of VMware's security solutions and the candidate's ability to administer the security features and functions of NSX-T Data Center, Workspace ONE, and VMware Carbon Black Cloud.

FAQs

• Is this course for me?

  The primary audience for this course is Workspace ONE administrators, account managers, solutions architects, solutions engineers, sales engineers, technical support engineers, and consultants.

• How do I enrol in this training?

  You can enrol in this training on our website and make an online payment using any of the following option

  • Visa Credit or Debit Card
  • MasterCard
  • American Express
  • Diners Club
  • PayPal

  Once payment is received, you will automatically receive a payment receipt and access information via email.

Course Content

VMware Workspace ONE: UEM Troubleshooting

• Lesson 1: Course Introduction
  • Introductions and course logistics
  • Course objectives
• Lesson 2: Fundamentals of Troubleshooting UEM
  • Outline software troubleshooting logic and support methods
  • Explain how knowing the core components process flows can help troubleshoot product issues
  • Explain how knowing the integrated components process flows can help troubleshoot product issues
  • Identify different Workspace ONE UEM log files
• Lesson 3: UEM Console Troubleshooting
  • Outline the best practices for UEM console issue troubleshooting
  • Identify common group management and assignment-related issues
  • Outline common UEM console system setting and roles issues
  • Understand how analytic events can be used to identity platform errors
  • Summarize the steps of collecting and analyzing Workspace ONE UEM console logs
• Lesson 4: Integration Troubleshooting
  • Outline the common enterprise integrations in Workspace ONE UEM
  • Outline the common troubleshooting techniques for the VMware AirWatch® Cloud Connector™
  • Troubleshoot issues related to Directory Services integration
  • Identify directory user and groups synchronization issues
  • Troubleshoot issues related to certificate authority integration
  • Explain VMware Workspace ONE® Access™ integration and VMware Workspace ONE® Intelligent Hub troubleshooting techniques
• Lesson 5: Endpoint Troubleshooting
  • Compare the endpoint connection topology in Workspace ONE UEM
  • Outline useful tools and resources for endpoint troubleshooting
  • Summarize the best practices for device enrollment troubleshooting
  • Explain device connectivity troubleshooting techniques
  • Understand how to identify and resolve profile-related issues
  • Identify common compliance policy issues and potential root causes
• Lesson 6: Application Troubleshooting
  • Understand different types of applications and troubleshooting scoping questions
  • Review application management configurations
  • Summarize the general tools and resources for application troubleshooting
  • Describe the general logic of troubleshooting public applications
  • Understand Internal application issues and potential causes.
  • Explain purchased application troubleshooting techniques
• Lesson 7: Email Troubleshooting
  • Review different email architecture and workflows
  • Summarize common errors associated with email profiles
  • Identify tools and resources for email troubleshooting
  • Explain VMware AirWatch® Secure Email Gateway™ on UAG troubleshooting techniques
  • Outline PowerShell integration issues and techniques to address them
• Lesson 8: UAG And Edge Service Troubleshooting
  • Review UAG architecture and edge service workflows
  • Understand UAG general configurations
  • Explain how to utilize UAG-related troubleshooting tools and recourses
  • Identify and resolve common Content Gateway on UAG issues
  • Summarize VMware Tunnel™ on UAG troubleshooting techniques
• Lesson 9: Additional Troubleshooting Tools
  • Describe how Self-service Portal helps administrators and empowers end-users to solve issues
  • Understand how Workspace ONE Assist can help endpoint troubleshooting

What certification does this course provide?

This course aligns to VCP-SEC Certification. The VCP - Security certification validates a candidates knowledge of VMware's security solutions and the candidate's ability to administer the security features and functions of NSX-T Data Center, Workspace ONE, and VMware Carbon Black Cloud.

FAQs

• Is this course for me?

  The primary audience for this course is Workspace ONE administrators, account managers, solutions architects, solutions engineers, sales engineers, technical support engineers, and consultants.

• How do I enrol in this training?

  You can enrol in this training on our website and make an online payment using any of the following option

  • Visa Credit or Debit Card
  • MasterCard
  • American Express
  • Diners Club
  • PayPal

  Once payment is received, you will automatically receive a payment receipt and access information via email.