The Effective Negotiator

The Effective Negotiator Program teaches participants the basics of negotiations. You will learn the basic types of negotiation and how to use negotiation processes in multiple situations. You will be able to articulate the phases required for success and learn the concepts WATNA, BATNA, WAP and ZOPA, their importance to a negotiation and how to apply them. You will be able to complete the groundwork for a negotiation and identify what information to share and what not to. Further, you will learn basic bargaining techniques, mutual gain strategies and tactics to reach consensus and establish terms of agreement. Finally, you will gain skills in dealing with personal attacks and other tricky situations as well as how to negotiate on behalf of others.

Course Overview
Course Content
FAQs

Audience

This course suits anyone who needs to negotiate with other parties - internal or external - in the course of their job. Those dealing with sales, external providers, time-frame critical projects/outcomes and the management of individuals and teams will gain great benefit.

Skills Covered

Minimises friction between people in long term business relationships (internal or external customers) by stemming resentment caused in lopsided negotiations
Increases revenue potential through improved external negotiations
Meets deadlines and keeps people appeased via effective running of projects

Increases confidence through structure
Avoids resentment in ongoing relationships by providing strategies to create win/win outcomes
Helps navigate difficult negotiation situations through increased people skills

Course Content