RESILIA Practitioner (including exam)

Course Content

RESILIA Practitioner

• Lesson 1: Cyber Resilience Risk Management
  • Introduction to XYZ consulting and training case study
  • Distinguish between the terms: risk, asset, vulnerability, threat
  • Determine the actions needed to address risks and opportunities and explain their purpose
    • Establish context
    • Establish criteria for risk assessment and acceptance
    • Risk identification
    • Risk analysis and evaluation
    • Risk treatment
    • Risk monitoring and review
  • Create and manage a risk register
  • Create and manage a risk treatment plan
• Lesson 2: Cyber Resilience Strategy
  • Explain the purpose and use of the control objectives
  • Establish governance
  • Manage stakeholders
  • Identify and categorise stakeholders
  • Create and manage cyber resilience policies
  • Manage audit and compliance
  • Explain how ITSM processes and cyber resilience interact
    (knowledge of the underlying ITSM processes will not be examined)
  • Strategy management for IT Services
  • Service portfolio management
  • Financial management for IT Services
  • Demand management
  • Business relationship management
  • Information risk management and risk treatment
• Lesson 3: Cyber Resilience Design
  • Explain the purpose and key features of the control objectives:
    • Human resource security
    • System acquisition, development, architecture and design
    • Supplier and 3rd party security
    • Endpoint security
    • Cryptography
    • Business continuity
  • Explain how ITSM processes and cyber resilience interact:
    (knowledge of the underlying ITSM processes will not be examined)
    • Design co-ordination
    • Service catalogue management
    • Service level management
    • Availability management
    • Capacity management
    • IT service continuity management
• Lesson 4: Cyber Resilience Design
  • Explain the purpose and use of the control objectives:
    • Asset management and configuration management
    • Classification and handling
    • Data transportation and removable media
    • Change management
    • Testing
    • Training
    • Documentation management
    • Information retention
    • Information disposal
  • Explain how ITSM processes and cyber resilience interact
    (knowledge of the underlying ITSM processes will not be examined)
    • Transition planning and support
    • Change management
    • Service asset and configuration management
    • Release and deployment management
    • Service validation and testing
    • Change evaluation
    • Knowledge management
    • Management of organisational change
• Lesson 5: Cyber Resilience Operation
  • Explain the purpose and use of the control objectives
    • Access control
    • Network security management
    • Physical security
    • Operations security
    • Incident management
  • Explain how ITSM processes and cyber resilience interact (knowledge of the underlying ITSM processes will not be examined)
    • Event management
    • Incident management
    • Request fulfilment
    • Problem management
    • Access management
    • Service desk
    • Technical management
    • Application management
    • IT operations management
• Lesson 6: Cyber Resilience Continual Improvement
  • Explain the purpose and use of the control objectives
    • Audit and review
    • Control assessment
    • Key Performance Indicators
    • Business continuity improvements
    • Process improvements
    • Remediation and improvement planning
  • Apply the seven-step improvement process to plan cyber resilience improvements
  • Apply the ITIL CSI approach to cyber resilience
  • Purpose and benefits of segregation of duties and dual controls
    • Segregation of Duties and Dual Control
    • Segregation of duties: development and operations
    • Roles and responsibilities, and separation of controls
    • What is meant by 'dual control'?
    • Segregation of duties and cyber resilience

FAQs

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