RESILIA Foundation and Practitioner Package (including exams)

Course Content

RESILIA Foundation and Practitioner Package

• Lesson 1: Introduction to Cyber Resillience
  • Describe what cyber resilience is
  • Identify the benefits of cyber resilience
• Lesson 2: Cyber Resilience Risk Management
  • Describe what risk management is
  • Identify the purpose of risk management
  • Identify the terms: risk, asset, vulnerability, threat
• Lesson 3: Managing Cyber Resilience
  • Purpose of a management system and how best practices and standards can contribute
  • Purpose and scope of a management system
  • Components of a management system
  • Common management standards and best practice frameworks to cyber resilience
  • Best practice frameworks to cyber resilience, ITIL, ISO/IEC 27001, NIST Framework
  • Difference between management, governance & compliance
• Lesson 4: Cyber Resilience Cyber Resilience Strategy
  • Identify what cyber resilience strategy is intended to achieve
  • Identify cyber resilience activities that should be aligned with IT service strategy
• Lesson 5: Cyber Resilience Design
  • What cyber resilience design is intended to achieve
  • Cyber resilience aligned with IT service design
• Lesson 6: Cyber Resilience Transition
  • Understand the purpose of cyber resilience transition, the associated control objectives and their interactions with ITSM activities
  • What cyber resilience transition is intended to achieve
• Lesson 7: Cyber Resilience Operation
  • Understand the purpose of cyber resilience operation, the associated control objectives and their interactions with ITSM activities
  • What cyber resilience operation is intended to achieve
• Lesson 8: Cyber Resilience Continual Improvement
  • Identify what cyber resilience continual improvement is intended to achieve
  • Recognise maturity models and their purpose
• Lesson 9: Cyber Resilience Roles & Responsibilities
  • Purpose and benefits of segregation of duties and dual controls
• Lesson 10: Cyber Resilience Risk Management
  • Introduction to XYZ consulting and training case study
  • Distinguish between the terms: risk, asset, vulnerability, threat
  • Determine the actions needed to address risks and opportunities and explain their purpose
  • Establish context
  • Establish criteria for risk assessment and acceptance
  • Risk identification
  • Risk analysis and evaluation
  • Risk treatment
  • Risk monitoring and review
  • Create and manage a risk register
  • Create and manage a risk treatment plan
• Lesson 11: Cyber Resilience Strategy
  • Explain the purpose and use of the control objectives
  • Establish governance
  • Manage stakeholders
  • Identify and categorise stakeholders
  • Create and manage cyber resilience policies
  • Manage audit and compliance
  • Explain how ITSM processes and cyber resilience interact(knowledge of the underlying ITSM processes will not be examined)
  • Strategy management for IT Services
  • Service portfolio management
  • Financial management for IT Services
  • Demand management
  • Business relationship management
  • Information risk management and risk treatment
• Lesson 12: Cyber Resilience Design
  • Explain the purpose and key features of the control objectives:
  • Human resource security
  • System acquisition, development, architecture and design
  • Supplier and 3rd party security
  • Endpoint security
  • Cryptography
  • Business continuity
  • Explain how ITSM processes and cyber resilience interact:(knowledge of the underlying ITSM processes will not be examined)
  • Design co-ordination
  • Service catalogue management
  • Service level management
  • Availability management
  • Capacity management
  • IT service continuity management
• Lesson 13: Cyber Resilience Design
  • Explain the purpose and use of the control objectives:
  • Asset management and configuration management
  • Classification and handling
  • Data transportation and removable media
  • Change management
  • Testing
  • Training
  • Documentation management
  • Information retention
  • Information disposal
  • Explain how ITSM processes and cyber resilience interact(knowledge of the underlying ITSM processes will not be examined)
  • Transition planning and support
  • Change management
  • Service asset and configuration management
  • Release and deployment management
  • Service validation and testing
  • Change evaluation
  • Knowledge management
  • Management of organisational change
• Lesson 14: Cyber Resilience Operation
  • Explain the purpose and use of the control objectives
  • Access control
  • Network security management
  • Physical security
  • Operations security
  • Incident management
  • Explain how ITSM processes and cyber resilience interact (knowledge of the underlying ITSM processes will not be examined)
  • Event management
  • Incident management
  • Request fulfilment
  • Problem management
  • Access management
  • Service desk
  • Technical management
  • Application management
  • IT operations management
• Lesson 15: Cyber Resilience Continual Improvement
  • Explain the purpose and use of the control objectives
  • Audit and review
  • Control assessment
  • Key Performance Indicators
  • Business continuity improvements
  • Process improvements
  • Remediation and improvement planning
  • Apply the seven-step improvement process to plan cyber resilience improvements
  • Apply the ITIL CSI approach to cyber resilience
  • Purpose and benefits of segregation of duties and dual controls
  • Segregation of Duties and Dual Control
  • Segregation of duties: development and operations
  • Roles and responsibilities, and separation of controls
  • What is meant by 'dual control'?
  • Segregation of duties and cyber resilience

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