Professional Skills

Course Content

Professional Skills

• Module 01 - Time Management & Personal Organisation

  Do you sometimes feel overwhelmed by the never-ending and growing list of things you need to ‘tick off’ each day? With all the competing priorities and distractions, we currently face today, there is a greater need than ever to take back control of our time, to stop procrastinating and be more productive.

  Outcomes:

  1. Plan and strategies to gain control of your day, week, and month
  2. Prioritise effectively using the Urgent/Important Matrix
  3. Use chronobiology and prime times to increase your efficiency
  4. Gain skills to tackle procrastination
  5. Lean methods for dealing with emails, paperwork, and meetings
  6. How to manage interruptions and time wasters without damaging relationships or customer service
• Module 02 - Building Resilience & Refilling the Tank

  Resilience is the ability to adapt well and recover quickly after stress, adversity, trauma or tragedy. If you have a resilience skills and techniques, you will be better able to maintain poise, motivation, and a healthy level of physical and psychological wellness in the face of life's challenges.

  Outcomes:

  1. Understand resilience and its importance for health, performance, and relationships
  2. Recognise the signs and symptoms of stress and burnout in self and others
  3. Build mental resilience to better manage unhelpful thoughts and catastrophising
  4. Develop emotional resilience to manage negative emotions and remain positive
  5. Bolster your physical resilience through diet, exercise, and relaxation
  6. Integrate resilience & self-management strategies into working & personal life
• Module 03 - Understanding Finance for Non-Accountants

  The success or failure of every business is tied to its financial performance. The choices made by people at all levels of an organisation will directly impact the bottom line. Making informed decisions grounded in a solid financial understanding is crucial for every business.

  Outcomes:

  1. Recognise why accrual accounting is commonly used in business
  2. Appreciate the rationale for depreciation and amortisation of assets
  3. Interpret a Profit and Loss Statement, Balance Sheet and Cash Flow Statement
  4. Assess the financial health of a business using financial ratios
  5. Prepare forecasts and set budgets for sales, costs and expenses using a range of methods
  6. Calculate variances and recommend corrective action for achieving a budget
• Module 04 - Creativity, Innovation & Problem Solving

  Creative and innovative organisations have a clear competitive advantage in our rapidly changing world. Creativity is essential for solving problems, improving processes, and launching new products and services. However, it is a skill that few people learn and develop.

  Outcomes:

  1. Understand how everyone can develop their creative skills
  2. Apply a range of creative thinking tactics, methods, and techniques to produce ideas and solve problems
  3. Overcome mental blocks and fears in addressing complex or difficult problems
  4. Produce new ideas and unexpected solutions to challenges
  5. Use a structure to evaluate and choose the best ideas and solutions
  6. Utilise a process to turn creative ideas into action
• Module 05 - Building Emotional Intelligence

  Emotional Intelligence describes our awareness of and ability to manage our emotions and relationships. EQ is an important factor in both our personal and professional success as it dictates our ability to connect with others and stay in control in difficult situations. Truly extraordinary people don’t just have strong IQs, they also have well developed EQs.

  Outcomes:

  1. Understand your own level of emotional intelligence
  2. Increase self-awareness to recognise your emotions and responses as they happen
  3. Manage your emotions and choose your responses
  4. Master strategies to take control in difficult situation
  5. Use your social awareness to read others and be more empathic
  6. Build more effective relationships with people at work and at home
• Module 06 - Networking

  Strong business networks are an extremely valuable asset. Yet many people dread walking up to strangers and introducing ourselves. Blame your parents who said never talk to strangers. There is incredible value in mastering the art of creating and maintaining far-reaching professional networks and learn to represent and promote your organisation with confidence.

  Outcomes:

  1. Strategically plan your networking
  2. Identify key stakeholders
  3. Add value to your networking relationships
  4. Hold an engaging networking conversation
  5. Establish and build your personal brand
  6. Follow up after meeting someone and maintain your connections