People Enhancement Leadership

The People Enhancement Program equips participants to learns more about themselves and what is required to build a positive culture within any business, how to be a team player, rapport building, and how to turn complaints around and much more.
$1,210
Brand
SKU:
PEL
Duration:
2 Days
Delivery:
Virtual Classroom
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People Enhancement Leadership

The People Enhancement Program equips participants to learns more about themselves and what is required to build a positive culture within any business, how to be a team player, rapport building, and how to turn complaints around and much more.

Audience

This program is for the development of an organisation's middle management and staff to develop a quality culture with client/customer understanding, leadership development, relationship skills, problem solving and strong team work and business appreciation through interactive and practical learnings.

Skills Covered

Upon successful completion of this course, you will be able to:

  • A clear vision of their responsibilities within their organisation.
  • Strong interpersonal skills, creating Leaders & Quality Service providers.
  • High competence in Problem and Complainant handling abilities.
  • The ability to create and develop a strong culture based on the business's vision.
  • The capability to lead and work with others in a dynamic team environment.

Course Content

People Enhancement Leadership

  • Lesson 1: Brand building;

    Lesson 1 - Self-pride
    Lesson 2 - Branding yourself
    Lesson 3 - Preparation for a proposal

  • Lesson 2: Culture Development;

    Lesson 1 - Change your language
    Lesson 2 - Time management
    Lesson 3 - Team players
    Lesson 4 - Proposal Development

  • Lesson 3: Developing Quality Service;

    Lesson 1 - Quality Service Characteristics - Going Beyond
    Lesson 2 - Customer engagement
    Lesson 3 - Alignment with the Vision & Mission statements
    Lesson 4 - Discovering the Customer's Vision
    Lesson 5 - The power of Questions
    Lesson 6 - Developing flexibility and growth
    Lesson 7 - Proposal Development

  • Lesson 4: Communication of influence;

    Lesson 1 - Relationship building - Quality questions
    Lesson 2 - Rapport skills - Mirroring and Matching
    Lesson 3 - Pacing & Leading
    Lesson 4 - Modalities - Visual, Auditory & Kinaesthetic
    Lesson 5 - Creating interest
    Lesson 6 - Evidence DEFEATS distrust!
    Lesson 7 - Proposal Development
    Lesson 8 - The Proposal

FAQs

  • How do I enrol in this online training?

    You can enrol in this training on our website and make an online payment using any of the following option

    • Visa Credit or Debit Card
    • MasterCard
    • American Express
    • Diners Club
    • PayPal

    Once payment is received, you will automatically receive a payment receipt and access information via email.

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