ITIL® V3 TO V4 Foundation Bridging Course (including exam)

Yes that's right, ITIL® is on the path to an upgrade! And you can upgrade your existing ITIL® V3 skills and knowledge to ITIL® 4 to keep in touch with the latest Best Practice methods.
ITIL® is the most widely adopted approach for IT Service Management in the world. ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation. By learning ITIL® 4, it allows you to embrace an end-to-end operating model for the delivery and operation of products and services. ITIL® 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.
Our ITIL® 4 bridging course is designed to help participants who already have a solid comprehension of ITIL® V3 and have attained the ITIL® V3 Foundation Certificate. The course helps to gain an understanding of what's new and different in the ITIL® 4 principles and relate ITIL® 4 to their own work environment. The course will inspire participants to serve as a change champion by sharing and using what they have learned, and continue to learn, about ITIL® 4 to lead and mentor others.
This course is supported by additional learning tools such as pre-course reading materials, post-course reading materials, quick reference cards and includes the ITIL® 4 Foundation student guidebook, containing practical material for reference back in the workplace.
To help you better understand your knowledge of ITIL® 4 prior to the course, we strongly suggest assessing yourself using this free assessment tool.

Course Overview
Course Content
FAQs

Audience

The ITIL® 4 Foundation course targets the participants in the IT and business domains who wish to take first steps in service management. This course and the related certification can be beneficial for the following roles:

IT Managers
Support Team Leaders
Technical Support staff
Service Owners
Architects
Project Managers
Vendor Managers
Service Desk Supervisors
Process Owners
Change Managers
Service Level Managers
Problem Managers
Operations Managers
IT Consultants
IT Developers
Service Providers
System Integrators
Managers who interact between the business and IT

Pre-requisites

There are no pre-requisites for this course, however it is assumed that course participants are working or have worked in an IT environment or equivalent.
It is highly recommended that you spend 2 hours each evening of this course reviewing and consolidating what you've learned, to be well prepared for the exam.

Skills Covered

At the completion of this course, you will:

Understand the key concepts of ITIL® service management
Understand how ITIL® guiding principles can help an organisation to adopt and adapt ITIL® service management
Understand the four dimensions of ITIL® service management
Understand the purpose and components of the ITIL® service value system, and activities of the service value chain, and how they interconnect
Understand the key concepts of continual improvement
Learn the various ITIL® practices and how they contribute to value chain activities

Course Content