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ITIL Managing Across the Lifecycle

This course is often called the 'cap-stone' course, it is the final requirement for achieving the ITIL® Expert qualification.The course concentrates on the management if IT services right across the ITSM lifecycle and provides participants with...
MSRP:
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Now: $4,860
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AXELOS
SKU:
N_ITIL_MAL
Duration:
5 Days
Delivery:
Virtual Classroom
Course Date :

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ITIL Managing across the lifecycle

This course is often called the 'cap-stone' course, it is the final requirement for achieving the ITIL® Expert qualification.The course concentrates on the management if IT services right across the ITSM lifecycle and provides participants with knowledge and capabilities required for implementing Service Management according to ITIL® and then managing and improving on an on-going basis.The course includes several practical exercises based on a realistic case study.Participants play the role of a new Manager who must explain and justify initiatives to improve the provision of IT services to the business.This course concludes with a 90 minute examination, consisting of 8 multiple choice, scenario-based, gradient scored questions. Each question will have four possible answer options, one is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark and one which is a distractor and achieves no marks. Students must achieve a score of 28 out of 40 (or 70%) in order to have passed this examination.Successfully attaining the ITIL® Intermediate Certificate for Managing Across the Lifecycle (MALC) is the final requirement for being awarded the ITIL® Expert qualification.

  • Course Overview
  • Course Content
  • FAQs

Audience

This course is intended for individuals and IT professionals who want to achieve ITIL® Expert qualification and who are likely to take on a management, leadership or consulting role within IT Service Management.

Pre-requisites

To attend this course, participants must have first obtained a valid combination of ITIL® Intermediate qualifications as set out in the ITIL® Qualification Scheme. Students are also advised to prepare for the course by reading the sections of the ITIL® Service Lifecycle core publications that are mentioned in the Syllabus.

Skills Covered

After completing this course, students will be gain the following skills:

  • IT Service Management business and managerial issues
  • How to manage strategic change
  • Steps in managing risk
  • Risk areas in IT Service Management
  • Managing the planning and implementation of ITSM
  • Understanding organizational challenges
  • Service assessment
  • Complementary industry guidance
  • Tool strategies

Course Content

ITIL Managing across the lifecycle

  • Lesson 1: Monitoring and control
  • Lesson 2: Strategic change, value and business benefits
  • Lesson 3: Policies
  • Lesson 4: Service Design
  • Lesson 5: IT Service Continuity
  • Lesson 6: Information Security
  • Lesson 7: Transition Planning and Support
  • Lesson 8: Balance in Service Operations
  • Lesson 9: Communication, coordination and control
  • Lesson 10: Organisational maturity, structure and transition
  • Lesson 11: Service portfolio assessments, benchmarking and corrective actions
  • Lesson 12: Complementary guidance, frameworks and standards

FAQs

  • How do I enrol in this online training?

    You can enrol in this training on our website and make an online payment using any of the following option

    • Visa Credit or Debit Card
    • MasterCard
    • American Express
    • Diners Club
    • PayPal

    Once payment is received, you will automatically receive a payment receipt and access information via email.

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