ITIL Managing Across the Lifecycle

- Brand
- AXELOS
- SKU:
- N_ITIL_MAL
- Duration:
- 5 Days
- Delivery:
- Virtual Classroom
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ITIL Managing across the lifecycle
This course is often called the 'cap-stone' course, it is the final requirement for achieving the ITIL® Expert qualification.The course concentrates on the management if IT services right across the ITSM lifecycle and provides participants with knowledge and capabilities required for implementing Service Management according to ITIL® and then managing and improving on an on-going basis.The course includes several practical exercises based on a realistic case study.Participants play the role of a new Manager who must explain and justify initiatives to improve the provision of IT services to the business.This course concludes with a 90 minute examination, consisting of 8 multiple choice, scenario-based, gradient scored questions. Each question will have four possible answer options, one is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark and one which is a distractor and achieves no marks. Students must achieve a score of 28 out of 40 (or 70%) in order to have passed this examination.Successfully attaining the ITIL® Intermediate Certificate for Managing Across the Lifecycle (MALC) is the final requirement for being awarded the ITIL® Expert qualification.
Audience
This course is intended for individuals and IT professionals who want to achieve ITIL® Expert qualification and who are likely to take on a management, leadership or consulting role within IT Service Management.
Pre-requisites
To attend this course, participants must have first obtained a valid combination of ITIL® Intermediate qualifications as set out in the ITIL® Qualification Scheme. Students are also advised to prepare for the course by reading the sections of the ITIL® Service Lifecycle core publications that are mentioned in the Syllabus.
Skills Covered
After completing this course, students will be gain the following skills:
- IT Service Management business and managerial issues
- How to manage strategic change
- Steps in managing risk
- Risk areas in IT Service Management
- Managing the planning and implementation of ITSM
- Understanding organizational challenges
- Service assessment
- Complementary industry guidance
- Tool strategies