ITIL® 4 Strategist: Direct, Plan, and Improve (with Exam)

Course Content

ITIL® 4 Strategist - Direct, Plan, and Improve

• Lesson 01 - Course Introduction
  • 1.01 ITIL 4 Strategist Direct Plan and Improve
• Lesson 02 - Key Concepts of DPI
  • 2.01 Key Concepts of Direct, Plan, and Improve (DPI)
  • 2.02 Direction
  • 2.03 Policies and Guidelines
  • 2.04 Risks and Controls
  • 2.05 Planning
  • 2.06 Improvement
  • 2.07 Governance,Compliance,and Management
  • 2.08 Applying the Guiding Principles
  • 2.09 Operational Model
  • 2.10 Value,Outcomes,Costs,and Risks
  • 2.11 Key Takeaways
  • Knowledge Check
• Lesson 03 - Key Principles and Methods of Direction and Planning
  • 3.01 Key Principles and Methods of Direction and Planning
  • 3.02 Strategy and Cascading Goals and Requirements
  • 3.03 Define Effective Policies,Controls, and Guidelines
  • 3.04 Effective Controls
  • 3.05 Effective Guidelines
  • 3.06 Decision Making at the Right Level
  • 3.07 Key Takeaways
  • Knowledge Check
• Lesson 04 - Governance, Risk, and Compliance
  • 4.01 Governance,Risk, and Compliance
  • 4.02 Structures and Methods for Decision Making
  • 4.03 Governance of Service Provider
  • 4.04 Role of Risk Management
  • 4.05 Key Takeaways
  • Knowledge Check
• Lesson 05 - Continual Improvement
  • 5.01 Continual Improvement
  • 5.02 Continual Improvement Culture
  • 5.03 Continual Improvement in Organization
  • 5.04 The Continual Improvement Model
  • 5.05 Step One What Is the Vision?
  • 5.06 Step Two Where Are We Now?
  • 5.07 Step Three Where Do We Want to Be?
  • 5.08 Step Four How Do We Get There?
  • 5.09 Creating an Action Plan
  • 5.10 Step Five Take Action?
  • 5.11 Step Six Did We Get There?
  • 5.12 Step Seven How Do We Keep the Momentum Going?
  • 5.13 Measurement and Reporting in Continual Improvement
  • 5.14 Assessments
  • 5.15 Gap Analysis
  • 5.16 SWOT Analysis
  • 5.17 Change Readiness Analysis
  • 5.18 Customer or User Satisfaction Analysis
  • 5.19 SLA Achievement Analysis
  • 5.20 Benchmarking
  • 5.21 Maturity Assessment
  • 5.22 Business Case
  • 5.23 Building a Business Case
  • 5.24 Communicating and Advocating for a Business Case
  • 5.25 Key Takeaways
  • Knowledge Check
• Lesson 06 - Communication and Organizational Change Management
  • 6.01 Communication and Organizational Change Management
  • 6.02 Communications Principles
  • 6.03 Communication Is a Two-Way Process
  • 6.04 We Communicate All the Time
  • 6.05 Timing and Frequency Matter
  • 6.06 No Single Method of Communication Works for Everyone
  • 6.07 The Message Is in the Medium
  • 6.08 Communication Methods and Media
  • 6.09 Examples of Communication Methods
  • 6.10 Defining and Establishing Feedback Channels
  • 6.11 Identifying and Communicating with Stakeholders
  • 6.12 Stakeholder Mapping
  • 6.13 Understanding Stakeholders
  • 6.14 Basics of Organizational Change Management (OCM)
  • 6.15 Essentials for Successful Improvement
  • 6.16 OCM Throughout Direction, Planning, and Improvement
  • 6.17 Establishing Effective Interfaces across the Value Chain
  • 6.18 Key Takeaways
  • Knowledge Check
• Lesson 07 - Measurement and Reporting
  • 7.01 Measurement and Reporting
  • 7.02 Basics of Measurement and Reporting
  • 7.03 Key Concepts of Measurement and Reporting
  • 7.04 Defining and Using Measurement and Reporting
  • 7.05 Reasons for Measuring
  • 7.06 Types of Measurement
  • 7.07 Relationship between Measurement and Behavior
  • 7.08 Measurement Cascades and Hierarchies
  • 7.09 Balanced Scorecard
  • 7.10 Success Factors and KPIs
  • 7.11 Key Takeaways
  • Knowledge Check
• Lesson 08 - Value Streams and Practices
  • 8.01 Value Streams and Practices
  • 8.02 Value Stream Mapping
  • 8.03 Developing a Value Stream Map
  • 8.04 Types of Waste
  • 8.05 Increasing the Detail in Value Stream Maps
  • 8.06 Measurement and the Four Dimensions
  • 8.07 Measurement of Partners and Suppliers
  • 8.08 Measurement of Value Stream and Processes
  • 8.09 Process Metrics
  • 8.10 Value Stream and Processes in the SVS
  • 8.11 Relationship between Value Streams and Practices
  • 8.12 Relationship between Value Streams and Processes
  • 8.13 Designing a Workflow
  • 8.14 Workflow Metrics
  • 8.15 Key Takeaways
  • Knowledge Check

What are the format for the ITIL Strategist DPI Certification exam?

• Complete ITIL4 Strategist Direct, Plan, and Improve training
• Take the ITIL4 Strategist Direct, Plan, and Improve Certification exam
• Score at least 65 percent in the exam (26 correct answers out of 40 questions) in 90 minutes

What is the purpose of the ITIL 4 Direct, Plan and Improve examination?

The ITIL 4 DPI examination determines whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Direct, Plan, and Improve publication to establish a 'learning and improving' IT organization. The ITIL 4 Direct, Plan, and Improve qualification is one of the prerequisites for the designation of ITIL 4 Managing Professional, which assesses the candidate's knowledge of how to run successful IT-enabled services, teams, and workflows. It is also a prerequisite for the designation of ITIL 4 Strategic Leader, which assesses the candidate's ability to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success.

FAQs

• Does my ITIL 4 Direct, Plan, and Improve certificate expire?

  The ITIL 4 Managing Professional Transition Module certificate does not expire.

• How do I enrol in this online training?

  You can enrol in this training on our website and make an online payment using any of the following option

  • Visa Credit or Debit Card
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  • PayPal

  Once payment is received, you will automatically receive a payment receipt and access information via email.