ITIL® 4 Strategic Leader Bundle E-learning

About the course

In order to obtain the strategic leader designation you must complete all modules in the stream.

The ITIL® 4 Strategic Leader bundle provides you with access to all the required elearning courses:

• ITIL® 4 Foundation
• ITIL® 4 Direct, Plan and Improve
• ITIL® 4 Digital and IT Strategy

The ITIL® 4 Foundation course provides you with an extensive introduction to the core concepts of ITIL® 4. It helps your understanding of the ITIL® 4 principles and demonstrates how it can improve an individual's work and the work of the organisation.

The ITIL® 4 Direct Plan and Improve qualification provides you with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It teaches you a practical and strategic method for planning and delivering continual improvement with the necessary agility.

The ITIL® 4 Digital and IT Strategy (DITS) module focuses on the importance and challenges of creating an appropriate digital strategy to enable the success of businesses and how it can be integrated to the IT strategy and aligned with the wider organization's goals.

Accredited ITIL® 4 Bundle - Strategic Leader training is provided by ILX Group an ATO of AXELOS Limited. PRINCE2®, PRINCE2 Agile®, MSP®, P3O®, M_o_R®, MoV®, MoP® and ITIL® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Duration

ITIL® 4 Foundation learning will take approximately 10-12 hours to complete.

ITIL® 4 Direct, Plan and Improve will take approximately 12-14 hours to complete.

ITIL® 4 Digital and IT Strategy will take approximately 25-30 hours to complete.

Pre-requisites

There are no formal pre-requisites for the ITIL® 4 Foundation.

For the DPI exam

• You must hold the ITIL® 4 Foundation qualification
• You must complete accredited training

For the DITS exam:

• You must complete accredited training.
• You must hold the ITIL® 4 Foundation qualification
• You must supply evidence confirming a minimum of three years of IT managerial experience.

Learning objectives

At the end of the Foundation course, you will:

• Understand the key concepts of ITIL service management
• Understand how ITIL guiding principles can help organizations to adopt and adapt ITIL service management
• Understand the four dimensions of ITIL service management
• Understand the purpose and components of the ITIL service value system, and the activities of the service value chain, and how they connect
• Understand the key concepts of continual improvement

At the end of the Direct, Plan and Improve course, you will:

• Understand the key concepts of direct, plan & improve
• Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
• Understand the role of GRC and know how to integrate the principles and methods into the service value system
• Understand and know how to use the key principles and methods of continual improvement for all types of improvements
• Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
• Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
• Understand and know how to direct, plan and improve value streams and practices

At end of the Digital & IT Strategy course you will be able to:

• Demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities.
• Understand how to leverage digital strategy to react to digital disruption.
• Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value.
• Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology.
• Understand strategic approaches made possible by digital and information technology to achieve customer / market relevance and operational excellence.
• Understand the risks and opportunities of Digital and IT Strategy.
• Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy.
• Understand how to implement a Digital and IT Strategy.