ITIL® 4 Specialist: Drive Stakeholder Value Course (with Exam)

- Brand
- NextTech eLearning
- SKU:
- S-ITIL4DSVC
- Duration:
- 6 Months
- Delivery:
- eLearning
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ITIL® 4 Specialist: Drive Stakeholder Value Course (with Exam)
This ITIL® 4 Specialist: Drive Stakeholder Value with exam training covers the engagement and interactions between service providers and customers, users, suppliers, and partners, including key CX, UX, and journey mapping concepts. Learn the skills needed to create a 'learning and improving' IT organization.
About the course
The ITIL® 4 Specialist: DSV certification is a prerequisite for the ITIL 4 Managing Professional designation, which assesses a candidate's knowledge of how to run successful IT-enabled services and teams. This certification will help you understand the impact of agile and lean work processes and how to leverage them.
Accredited ITIL® training is provided by ILX Group an ATO of AXELOS Limited. PRINCE2®, PRINCE2 Agile®, MSP®, P3O®, M_o_R®, MoV®, MoP® and ITIL® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Eligibility
This ITIL 4 Specialist: Drive Stakeholder Value certification course is aimed at IT service managers pursuing the ITIL Managing Professional (MP) designation. This certification program is also well suited for professionals continuing their journey in IT service management, ITSM practitioners who are responsible for managing and integrating stakeholders and focusing on the customer journey and experience, and professionals who are responsible for fostering relationships with partners and suppliers.
Pre-requisites
To be eligible to take this ITIL 4 Specialist: Drive Stakeholder Value course, applicants should have:
Passed the ITIL 4 Foundation examination
Attended an accredited training course for this module
Skills Covered
- Multisupplier management
- Relationship management
- CX and UX design
- Customer journey mapping
- Communication
- SLA design
Course Content
ITIL 4 Specialist - Drive Stakeholder Value
What are the format for the ITIL Specialist Drive Stakeholder Value Certification exam?
- Complete ITIL 4 Specialist: Drive Stakeholder Value training
- Take the ITIL 4 Specialist: Drive Stakeholder Value certification exam
- Score at least 70 percent on the exam (28 correct answers out of 40 questions) in 90 minutes
What is the purpose of the ITIL Specialist Drive Stakeholder Value examination?
The purpose of this ITIL 4 Specialist: Drive Stakeholder Value certification course is to provide the candidate with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers, and partners, including key CX, UX, and journey mapping concepts. It also provides practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.