ITIL® 4 Managing Professional Bundle E-learning

About the course

The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT enabled services, teams and workflows. In order to obtain the Managing Professional designation you must complete all modules in the stream.

The ITIL® 4 Managing Professional bundle provides you with access to all the required elearning courses:

• ITIL® 4 Foundation
• ITIL® 4 Create, Deliver and Support
• ITIL® 4 Drive Stakeholder Value
• ITIL® 4 High Velocity IT
• ITIL® 4 Direct, Plan and Improve

Duration

ITIL® 4 Foundation learning will take approximately 10-12 hours to complete.

ITIL® 4 Create, Deliver and Support will take approximately 16 hours to complete.

ITIL® 4 Drive Stakeholder Value will take approximately 15-20 hours to complete.

ITIL® 4 High Velocity IT will take approximately 20 hours to complete.

ITIL® 4 Direct, Plan and Improve will take approximately 12-14 hours to complete.

Pre-requisites

There are no formal pre-requisites for the ITIL® 4 Foundation.

For the CDS, DSV, DPI and HVIT exams there are two formal prerequisites. You must have passed either the ITIL 4 Foundation examination or the ITIL® 4 Managing Professional Transition Certificate and you must attend an accredited training course.

Learning objectives

At the end of the Foundation course, you will:

• Understand the key concepts of ITIL service management
• Understand how ITIL guiding principles can help organizations to adopt and adapt ITIL service management
• Understand the four dimensions of ITIL service management
• Understand the purpose and components of the ITIL service value system, and the activities of the service value chain, and how they connect
• Understand the key concepts of continual improvement

At the end of the Create, Deliver and Support course, you will:

• Understand how to plan and build a service value stream to create, deliver, and support services
• Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and value streams
• Know how to create, deliver and support services

At the end of the Drive Stakeholder Value course, you will:

• Understand how customer journeys are designed
• Know how to target markets and stakeholders
• Know how to foster stakeholder relationships
• Know how to shape demand and define service offerings
• Know how to align expectations and agree details of services
• Know how to onboard and offboard customers and users
• Know how to act together to ensure continual value co-creation (service consumption / provisioning)
• Know how to realize and validate service value

At the end of the High Velocity IT course, you will:

• Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
• Understand the digital product lifecycle in terms of the ITIL 'operating model'
• Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT
• Know how to contribute to achieving value with digital products

At the end of the Direct, Plan and Improve course, you will:

• Understand the key concepts of direct, plan & improve
• Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
• Understand the role of GRC and know how to integrate the principles and methods into the service value system
• Understand and know how to use the key principles and methods of continual improvement for all types of improvements
• Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
• Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
• Understand and know how to direct, plan and improve value streams and practices