null
NextTech
  • All Courses
  • Applications
    • Adobe
    • Microsoft 365
    • Microsoft Apps for Business
    • Windows 10
  • Information Technology
    • AI & Machine Learning
    • Apps, Infrastructure, & Networking
    • Big Data
    • Business Applications
    • Cloud Computing
    • Data Centre
    • DevOps
    • SAP
    • Security
    • Software Development
  • Process Management
    • Agile
    • APMG
    • Business Analysis
    • IT Services
    • MSP
    • PRINCE2
    • Project Management
    • Quality
    • RESILIA
    • Software Testing
  • Professional Development
    • Business Communication
    • Sales
    • Business Skills
    • Customer Service
    • Digital Marketing
    • Learning and Development
    • Management and Leadership
    • Performance Enhancement
  • Contact Us
    • Online Evaluations
    • Training Guide
    • Google Review
  • Blog
  • Request a Quote
  • Sign in
  • Register
  • Australian Dollars
  • Request a Quote
Vertical Categories
NextTech
0
NextTech
  • Hello, sign in My Account
    • Sign in
    • Register
  • My Cart

    0 items $0
All Courses
  • Applications
    • Adobe
    • Microsoft 365
    • Microsoft Apps for Business
    • Windows 10
  • Information Technology
    • AI & Machine Learning
    • Apps, Infrastructure, & Networking
    • Big Data
    • Business Applications
    • Cloud Computing
    • Data Centre
    • DevOps
    • SAP
    • Security
    • Software Development
  • Process Management
    • Agile
    • APMG
    • Business Analysis
    • IT Services
    • MSP
    • PRINCE2
    • Project Management
    • Quality
    • RESILIA
    • Software Testing
  • Professional Development
    • Business Communication
    • Sales
    • Business Skills
    • Customer Service
    • Digital Marketing
    • Learning and Development
    • Management and Leadership
    • Performance Enhancement
  • Home
  • Contact Us
    • Online Evaluations
    • Training Guide
    • Google Review
  • Blog
  • Request a Quote

ITIL® 4 Foundation Certificate In IT Service Management Including Exam

ITIL® 4 is an essential course that is built on the established core of best practice in the ITIL® guidance. By doing this course you can earn the ITIL® 4 Foundation Certificate in IT Service Management! ITIL® 4 is a global certification,...
MSRP:
Was:
Now: $1,550
(You save )
Brand
AXELOS
SKU:
N_ITIL4_FCS
Duration:
2 Days
Delivery:
Virtual Classroom
Course Date :

Adding to cart… The item has been added
Request a Quote
Share this course
  • Facebook
  • Email
  • Print
  • Twitter
  • Linkedin
  • Pinterest
  • Home
  • All Courses
  • ITIL® 4 Foundation Certificate In IT Service Management Including Exam

ITIL® 4 Foundation Certificate in IT Service Management (including exam)

ITIL® 4 is an essential course that is built on the established core of best practice in the ITIL® guidance. By doing this course you can earn the ITIL® 4 Foundation Certificate in IT Service Management! ITIL® 4 is a global certification, recognised in any country.
ITIL® is the most widely adopted approach for IT Service Management in the world. ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation. By learning ITIL® 4, it allows you to embrace an end-to-end operating model for the delivery and operation of products and services. ITIL® 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.
Our ITIL® training has been developed to help participants gain an extensive understanding of the ITIL® 4 principles and to show how they can improve their work and the work of their organisation as a whole with the ITIL® 4 guidance. In addition, the course offers a rich learning experience that helps the participants understand ITIL® 4 and relate ITIL® to their own work environment. The course can encourage participants to serve as a change champion by sharing and using what they have learned, and continue to learn, about ITIL® 4 to lead and mentor others.
This course is supported by additional learning tools such as pre-course reading materials, post-course reading materials, quick reference cards and includes the ITIL® 4 Foundation student guidebook, containing practical material for reference back in the workplace.

Accredited ITIL® 4 Foundation Certificate In IT Service Management Including Exam training is provided by ILX Group an ATO of AXELOS Limited. PRINCE2®, PRINCE2 Agile®, MSP®, P3O®, M_o_R®, MoV®, MoP® and ITIL® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

  • Course Overview
  • Course Content
  • FAQs

Audience

The ITIL® 4 Foundation course targets the participants in the IT and business domains who wish to take first steps in service management. This course and the related certification can be beneficial for the following roles:

  • IT Managers
  • Support Team Leaders
  • Technical Support staff
  • Service Owners
  • Architects
  • Project Managers
  • Vendor Managers
  • Service Desk Supervisors
  • Process Owners
  • Change Managers
  • Service Level Managers
  • Problem Managers
  • Operations Managers
  • IT Consultants
  • IT Developers
  • Service Providers
  • System Integrators
  • Managers who interact between the business and IT

Pre-requisites

There are no pre-requisites for this course, however it is assumed that course participants are working or have worked in an IT environment or equivalent.
It is highly recommended that you spend 2 hours each evening of this course reviewing and consolidating what you've learned, to be well prepared for the exam.

Skills Covered

At the completion of this course, you will:

  • Understand the key concepts of ITIL® service management
  • Understand how ITIL® guiding principles can help an organisation to adopt and adapt ITIL® service management
  • Understand the four dimensions of ITIL® service management
  • Understand the purpose and components of the ITIL® service value system, and activities of the service value chain, and how they interconnect
  • Understand the key concepts of continual improvement
  • Learn the various ITIL® practices and how they contribute to value chain activities

Course Content

ITIL® 4 Foundation Certificate in IT Service Management

  • Introduction to the core concepts of ITIL® 4
     
  • Key definitions and terminology of the ITIL® 4 model
     
  • Structure and benefits of ITIL® 4
     
  • The ITIL® Certification path
     
  • Service Management: Key Concepts
    • Value and Value Co-Creation
    • Value: Service, Products, and Resources
    • Service Relationships
    • Value: Outcomes, Costs, and Risks
  • The Guiding Principles
    • The Seven Guiding Principles
    • Applying the Guiding Principles
  • The Four Dimensions of Service Management
    • Organisations and People
    • Information and Technology
    • Partners and Suppliers
    • Value Streams and Processes
    • External Factors and Pestle Model
  • Service Value System
    • Overview of Service Value System
    • Overview of the Service Value Chain
  • Continual Improvement
    • Introduction to Continual Improvement
    • The Continual Improvement Model
    • Relationship between Continual Improvement and Guiding Principles
  • Overview of ITIL® Practices
    • Purpose of ITIL® Practices
    • The Continual Improvement Practice
    • The Change Control Practice
    • The Incident Management Practice
    • The Problem Management Practice
    • The Service Request Management Practice
    • The Service Desk Practice

FAQs

  • How do I enrol in this online training?

    You can enrol in this training on our website and make an online payment using any of the following option

    • Visa Credit or Debit Card
    • MasterCard
    • American Express
    • Diners Club
    • PayPal

    Once payment is received, you will automatically receive a payment receipt and access information via email.

Buy Now

Our Most Popular Training Courses

APMG - International Change Management Foundation (No Exam)

APMG - International Change Management Foundation (No Exam)

MSRP:
Was:
Now: $941

APMG

  • Duration 12 Months
View Course
Everything you need to become a PRINCE2 Practitioner, all in one place.
Course Name Exam Access/Duration Price (Incl Tax)  
APMG - International Change Management Foundation (No Exam) 12 Months
MSRP:
Was:
Now: $941
course info
APMG - International Change Management Foundation (With Exam)

APMG - International Change Management Foundation (With Exam)

MSRP:
Was:
Now: $1,392

APMG

  • Duration 12 Months
View Course
Everything you need to become a PRINCE2 Practitioner, all in one place.
Course Name Exam Access/Duration Price (Incl Tax)  
APMG - International Change Management Foundation (With Exam) 12 Months
MSRP:
Was:
Now: $1,392
course info
ITIL® 4 Foundation

ITIL® 4 Foundation

MSRP:
Was:
Now: $1,617

AXELOS

  • Duration 12 Hours
View Course
Everything you need to become a PRINCE2 Practitioner, all in one place.
Course Name Exam Access/Duration Price (Incl Tax)  
ITIL® 4 Foundation 12 Hours
MSRP:
Was:
Now: $1,617
course info
PI4

ITIL® V3 To V4 Foundation Bridging Course Including Exam

MSRP:
Was:
Now: $1,550

AXELOS

  • Duration 2 Days
View Course
Everything you need to become a PRINCE2 Practitioner, all in one place.
Course Name Exam Access/Duration Price (Incl Tax)  
ITIL® V3 To V4 Foundation Bridging Course Including Exam 2 Days
MSRP:
Was:
Now: $1,550
course info
NextTech
Address :
Level 9 123 Pitt Street
Sydney - NSW - 2000
1300 263 559

Information

  • Contact Us
  • Blog
  • Sitemap

Brands

  • Microsoft
  • VMware
  • NextTech eLearning
  • SAP
  • AXELOS
  • View All

All Courses

  • Applications
  • Information Technology
  • Process Management
  • Professional Development
  • View All

Sign Up For Newsletter

Get the latest updates on new products and upcoming sales

PRINCE2®, PRINCE2 Agile®, MSP®, P3O®, M_o_R®, MoV®, MoP® and ITIL® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. CAPM is a registered mark of the Project Management Institute, Inc. PMP is a registered mark of the Project Management Institute, Inc. PMI is a registered mark of the Project Management Institute, Inc. The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc. PMBOK is a registered mark of the Project Management Institute, Inc. PMI Program Management Professional (PgMP)® is a registered mark of Project Management Institute, Inc. PMI Agile Certified Practitioner (PMI-ACP)® is a registered mark of Project Management Institute, Inc.
© 2023 NextTech. Site by Andmine Digital Agency Melbourne Digital Agency Melbourne - AndMine