ITIL® 4 Foundation Certificate in IT Service Management (including exam)

ITIL® 4 is an essential course that is built on the established core of best practice in the ITIL® guidance. By doing this course you can earn the ITIL® 4 Foundation Certificate in IT Service Management! ITIL® 4 is a global certification, recognised in any country.
ITIL® is the most widely adopted approach for IT Service Management in the world. ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation. By learning ITIL® 4, it allows you to embrace an end-to-end operating model for the delivery and operation of products and services. ITIL® 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.
Our ITIL® training has been developed to help participants gain an extensive understanding of the ITIL® 4 principles and to show how they can improve their work and the work of their organisation as a whole with the ITIL® 4 guidance. In addition, the course offers a rich learning experience that helps the participants understand ITIL® 4 and relate ITIL® to their own work environment. The course can encourage participants to serve as a change champion by sharing and using what they have learned, and continue to learn, about ITIL® 4 to lead and mentor others.
This course is supported by additional learning tools such as pre-course reading materials, post-course reading materials, quick reference cards and includes the ITIL® 4 Foundation student guidebook, containing practical material for reference back in the workplace.

Course Overview
Course Content
FAQs

Audience

The ITIL® 4 Foundation course targets the participants in the IT and business domains who wish to take first steps in service management. This course and the related certification can be beneficial for the following roles:

IT Managers
Support Team Leaders
Technical Support staff
Service Owners
Architects
Project Managers
Vendor Managers
Service Desk Supervisors
Process Owners
Change Managers
Service Level Managers
Problem Managers
Operations Managers
IT Consultants
IT Developers
Service Providers
System Integrators
Managers who interact between the business and IT

Pre-requisites

There are no pre-requisites for this course, however it is assumed that course participants are working or have worked in an IT environment or equivalent.
It is highly recommended that you spend 2 hours each evening of this course reviewing and consolidating what you've learned, to be well prepared for the exam.

Skills Covered

At the completion of this course, you will:

Understand the key concepts of ITIL® service management
Understand how ITIL® guiding principles can help an organisation to adopt and adapt ITIL® service management
Understand the four dimensions of ITIL® service management
Understand the purpose and components of the ITIL® service value system, and activities of the service value chain, and how they interconnect
Understand the key concepts of continual improvement
Learn the various ITIL® practices and how they contribute to value chain activities

Course Content