ITIL® 4 Foundation and ITIL® 4 Direct Plan and Improve Bundle E-learning

About the course

The ITIL® 4 Foundation course provides delegates with an extensive introduction to the core concepts of ITIL 4. It helps your understanding of the ITIL® 4 principles and demonstrates how it can improve an individual's work and the work of the organisation.

The ITIL® 4 Direct Plan and Improve qualification provides you with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It teaches you a practical and strategic method for planning and delivering continual improvement with the necessary agility.

Direct Plan and Improve (DPI) is one of the pre-requisites for the designation of ITIL® 4 Managing Professional which assesses the candidate's practical and technical knowledge about how to run successful IT-enabled services, teams and workflows. It is also a pre-requisite for the designation of ITIL® 4 Strategic Leader, which assesses the candidate's ability to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success.

Accredited ITIL® 4 Bundle - Foundation and Direct Plan & Improve training is provided by ILX Group an ATO of AXELOS Limited. PRINCE2®, PRINCE2 Agile®, MSP®, P3O®, M_o_R®, MoV®, MoP® and ITIL® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Duration

The Foundation elearning takes approximately 10-12 hours and the DPI takes approximately 12-14 hours to complete.

Pre-requisites

There are no formal pre-requisites for the ITIL® 4 Foundation.

For the DPI exam there are two formal prerequisites. You must have passed the ITIL® 4 Foundation examination and you must attend an accredited training course.

Learning objectives

At the end of the Foundation course, you will:

• Understand the key concepts of ITIL service management
• Understand how ITIL guiding principles can help organizations to adopt and adapt ITIL service management
• Understand the four dimensions of ITIL service management
• Understand the purpose and components of the ITIL service value system, and the activities of the service value chain, and how they connect
• Understand the key concepts of continual improvement

At the end of the Direct, Plan and Improve course, you will:

• Understand the key concepts of direct, plan & improve
• Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
• Understand the role of GRC and know how to integrate the principles and methods into the service value system
• Understand and know how to use the key principles and methods of continual improvement for all types of improvements
• Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
• Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
• Understand and know how to direct, plan and improve value streams and practices

Target audience

The target audience is:

• ITSM Managers and aspiring ITSM Managers
• Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
• Managers of all levels involved in shaping direction and strategy or developing a continually improving team