ITIL® 4 Drive Stakeholder Value (DSV) E-learning

About the course

The ITIL® 4 DSV qualification is one of the pre-requisites for the designation of ITIL® 4 Managing Professional which assesses the candidate's practical and technical knowledge about how to run successful, modern IT-enabled services, teams and workflows.

Accredited ITIL® 4 Drive Stakeholder Value (DSV) training is provided by ILX Group an ATO of AXELOS Limited. PRINCE2®, PRINCE2 Agile®, MSP®, P3O®, M_o_R®, MoV®, MoP® and ITIL® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Eligibility

• ITSM managers and aspiring ITSM managers
• ITSM practitioners who are responsible for managing and integrating stakeholders, focus on the customer journey and experience, and/or are responsible for fostering relationships with partners and suppliers
• Existing ITIL qualification holders wishing to develop their knowledge

Duration

This course will take approximately 15 - 20 hours to complete.

Pre-requisites

There are two formal prerequisites in order to sit the exam. You must have passed the ITIL® 4 Foundation examination and you must attend an accredited training course.

Skills Covered

At the end of the course, you will:

• Understand how customer journeys are designed
• Know how to target markets and stakeholders
• Know how to foster stakeholder relationships
• Know how to shape demand and define service offerings
• Know how to align expectations and agree details of services
• Know how to onboard and offboard customers and users
• Know how to act together to ensure continual value co-creation (service consumption / provisioning)
• Know how to realize and validate service value