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ITIL® 4 Direct Plan and Improve (DPI)

The ITIL® 4 Direct Plan and Improve qualification provides you with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It teaches you a practical and strategic...
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AXELOS
SKU:
ITIL4DPI
Duration:
14 Hours
Delivery:
eLearning
Course Date :

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  • ITIL® 4 Direct Plan and Improve (DPI)

ITIL® 4 Direct Plan and Improve (DPI) E-learning

The ITIL® 4 Direct Plan and Improve qualification provides you with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It teaches you a practical and strategic method for planning and delivering continual improvement with the necessary agility.

  • Course Overview
  • Course Content
  • Exam & Certification
  • FAQs

About the course

The ITIL® 4 Direct Plan and Improve qualification provides you with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It teaches you a practical and strategic method for planning and delivering continual improvement with the necessary agility.
This course is one of the pre-requisites for the designation of ITIL® 4 Managing Professional which assesses the candidate's practical and technical knowledge about how to run successful IT-enabled services, teams and workflows. It is also a pre-requisite for the designation of ITIL® 4 Strategic Leader, which assesses the candidate's ability to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success.

Eligibility

  • ITSM managers and aspiring ITSM managers
  • Managers of all levels involved in shaping direction and strategy or developing a continually improving team
  • Existing ITIL qualification holders wishing to develop their knowledge

Duration

This course will take approximately 12 - 14 hours to complete

Pre-requisites

There are two formal prerequisites in order to sit this exam. You must have passed the ITIL® 4 Foundation examination and you must attend an accredited training course.

Skills Covered

At the end of the course, you will:

  • Understand the key concepts of direct, plan improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of GRC and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices

Course Content

ITIL® 4 Direct Plan and Improve

  • ITIL® 4 Direct Plan and Improve
    • Introduction and overview of DPI
    • Foundation recap
    • Key concepts of DPI
    • Key principles of DPI
    • GRC and DPI
    • Continual improvement
    • Organizational change management and communication
    • Interfaces across the value chain
    • Measurement and reporting
    • Value streams

What is the exam format ?

  • 90-minute duration
  • Closed book
  • 40 questions
  • Pass mark is 70% or higher - a raw score of 28 marks or above

FAQs

  • What is included in this course?

    This course includes the following:

    • 12 months online access to our accredited ITIL® 4 DPI learning
    • The cost of the ITIL® 4 DPI examination (valid for 12 months from purchase date. Exam must be taken online via remote proctor)
    • The official ITIL® 4 DPI manual (digital)
    • ITIL® 4 DPI exam simulator
  • How do I enrol in this online training?

    You can enrol in this training on our website and make an online payment using any of the following option

    • Visa Credit or Debit Card
    • MasterCard
    • American Express
    • Diners Club
    • PayPal

    Once payment is received, you will automatically receive a payment receipt and access information via email.

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