ITIL® 4 Direct Plan and Improve (DPI)

- Brand
- AXELOS
- SKU:
- ITIL4DPI
- Duration:
- 14 Hours
- Delivery:
- eLearning
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ITIL® 4 Direct Plan and Improve (DPI) E-learning
The ITIL® 4 Direct Plan and Improve qualification provides you with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It teaches you a practical and strategic method for planning and delivering continual improvement with the necessary agility.
About the course
The ITIL® 4 Direct Plan and Improve qualification provides you with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It teaches you a practical and strategic method for planning and delivering continual improvement with the necessary agility.
This course is one of the pre-requisites for the designation of ITIL® 4 Managing Professional which assesses the candidate's practical and technical knowledge about how to run successful IT-enabled services, teams and workflows. It is also a pre-requisite for the designation of ITIL® 4 Strategic Leader, which assesses the candidate's ability to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success.
Accredited ITIL® 4 Direct Plan and Improve (DPI) training is provided by ILX Group an ATO of AXELOS Limited. PRINCE2®, PRINCE2 Agile®, MSP®, P3O®, M_o_R®, MoV®, MoP® and ITIL® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Eligibility
- ITSM managers and aspiring ITSM managers
- Managers of all levels involved in shaping direction and strategy or developing a continually improving team
- Existing ITIL qualification holders wishing to develop their knowledge
Duration
This course will take approximately 12 - 14 hours to complete
Pre-requisites
There are two formal prerequisites in order to sit this exam. You must have passed the ITIL® 4 Foundation examination and you must attend an accredited training course.
Skills Covered
At the end of the course, you will:
- Understand the key concepts of direct, plan improve
- Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
- Understand the role of GRC and know how to integrate the principles and methods into the service value system
- Understand and know how to use the key principles and methods of continual improvement for all types of improvements
- Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
- Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
- Understand and know how to direct, plan and improve value streams and practices
Course Content
ITIL® 4 Direct Plan and Improve
What is the exam format ?
- 90-minute duration
- Closed book
- 40 questions
- Pass mark is 70% or higher - a raw score of 28 marks or above