ITIL® 4 Create Deliver and Support (CDS) E-learning

Our accredited ITIL® 4 Create, Deliver and Support (CDS) elearning helps prepare you for the CDS examination. The examination assesses whether you can demonstrate sufficient understanding and application of ITIL® 4 to the creation, delivery and support of services, as described in the CDS syllabus. With our e-learning courses, you can study at a time and pace that suits you.

Course Overview
Course Content
Exam & Certification
FAQs

About the course

The ITIL® 4 CDS qualification is one of the pre-requisites for the designation of ITIL® 4 Managing Professional which assesses the candidate's practical and technical knowledge about how to run successful, modern IT-enabled services, teams and workflows.

Accredited ITIL® 4 Create Deliver and Support (CDS) training is provided by ILX Group an ATO of AXELOS Limited. PRINCE2®, PRINCE2 Agile®, MSP®, P3O®, M_o_R®, MoV®, MoP® and ITIL® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Duration

This course will take approximately 16 hours to complete.

Eligibility

ITSM managers and aspiring ITSM managers
ITSM practitioners managing the operation of IT-enabled digital products and services, and those responsible for the end-to-end delivery
Existing ITIL qualification holders wishing to develop their knowledge

Pre-requisites

There are two formal prerequisites in order to sit the exam. You must have passed either the ITIL® 4 Foundation or the Managing Professional Transition examination and you must undertake an accredited training course.

Skills Covered

At the end of the course, you will:

Understand how to plan and build a service value stream to create, deliver, and support services
Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and value streams
Know how to create, deliver and support services

Course Content

ITIL® 4 Create Deliver and Support (CDS)

ITIL® 4 Create Deliver and Support
- Introduction
- Foundation recap
- Organizational challenges and managing resources
- Shift left approach
- nformation technology across the SVS
- Design service value streams
- Practices new service value stream
- Practices restoration of live service value stream - Part 1
- Practices restoration of live service value stream - Part 2
- Coordinate and prioritise work
- Commercial and sourcing considerations

What is the exam format ?

90-minute duration
Closed book
40 questions
Pass mark is 70% or higher - a raw score of 28 marks or above

FAQs

What is included in this course?
This course includes the following:
- 12 months online access to our accredited ITIL® 4 DPI learning
- The cost of the ITIL® 4 DPI examination (valid for 12 months from purchase date. Exam must be taken online via remote proctor)
- The official ITIL® 4 DPI manual (digital)
- ITIL® 4 DPI exam simulator
How do I enrol in this online training?
You can enrol in this training on our website and make an online payment using any of the following option
- Visa Credit or Debit Card
- MasterCard
- American Express
- Diners Club
- PayPal
Once payment is received, you will automatically receive a payment receipt and access information via email.

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ITIL® 4 Create Deliver and Support (CDS)