Essential Communication Skills

This course teaches participants about the fundamentals of interpersonal communication styles and techniques. Participants learn the foundations of assertive communications, how to build rapport, how to ask and answer questions, use nonverbal communication, give feedback, and deal with push back. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure participant success.

Course Overview
Course Content
FAQs

Audience

This course will benefit any individual who would like to gain a good grounding in communication skills particularly those who are adept at their technical skill but need to enhance their capability to connect with various stakeholders and colleagues. It is also good for tactless individuals to become more diplomatic.

Skills Covered

Minimises friction caused by miscommunication or lack of empathy
Consequent increase in respect and motivation for the communicator
Consequent lift in productivity through more effective communications

Helps participants understand themselves better to enhance behavioural change necessary to be an effective communicator
Builds skills to minimise conflict and resentments, both in oneself or the party being communicated to
Includes strategies to help participants accomplish greater finesse in relationships through communication
Allows time for practice and insight

Course Content