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Emotional Intelligence

Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect with..
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Brand
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SKU:
EI
Duration:
2 Days
Delivery:
Virtual Classroom
Course Date :

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Emotional Intelligence

Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It's a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life.
We have all worked with and listened to brilliant people. Some of them were great and… well, some were not so great. The mean and the meek and all those in between can teach us more than we realise. When we look at the truly extraordinary people who inspire and make a difference you will see that they do this by connecting with people at a personal and emotional level. What differentiated them was not their IQ but their EQ - their emotional intelligence. This two-day workshop will help you develop your emotional intelligence.

  • Course Overview
  • Course Content
  • FAQs

Audience

  • Anyone for whom building relationships and maintaining their own emotional stability is important
  • Leaders
  • Managers
  • Salespeople
  • Negotiators
  • Technical People who struggle with relationships
  • Team Members

Skills Covered

  • Strengthen staff trust and engagement
  • Enhance capability of winning business
  • Create a better feeling and stronger organisation
  • Increase productivity through better relationships
  • Develop effective techniques to manage your own emotions
  • Practice these skills
  • Better cope with adversity
  • Become more confident of your ability to build relationships

Course Content

Emotional Intelligence

  • Lesson 1: Course Overview
    • Course Overview
  • Lesson 2: History of Emotional Intelligence
    • The three mainstays
  • Lesson 3: Emotional Intelligence Defined
    • Definitions and Thoughts
  • Lesson 4: Communication Filters
    • Questioning
  • Lesson 5: EI Blueprint
    • Identify Emotions
    • Understand and Manage
    • Use and Communicate
  • Lesson 6: Personal Values
    • Making appropriate decisions
  • Lesson 7: Optimism
    • What is Optimism?
    • ABC's of Optimism
    • Pessimism vs. Optimism
    • Dealing with Adversities
  • Lesson 8: Validating Emotions in Others
    • Listening
    • Empathising
  • Lesson 9: Delivering Difficult Feedback
    • Diplomacy
    • Feedback Template
  • Lesson 10: Understanding Emotions
    • The Seven Human Emotions
    • Positives and Negatives
    • The Emotional Map
  • Lesson 11: Setting Your Personal Vision
    • Defining Your Principles
    • Understanding Your Values
    • Considering Your Strengths and Talents
    • What's Standing in Your Way?
    • Think in Terms of Relationships
    • Creating Your Vision Statement
  • Wrap and Re-cap
    • Wrap Up

FAQs

  • How do I enrol in this online training?

    You can enrol in this training on our website and make an online payment using any of the following option

    • Visa Credit or Debit Card
    • MasterCard
    • American Express
    • Diners Club
    • PayPal

    Once payment is received, you will automatically receive a payment receipt and access information via email.

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