Communication Skills

Course Content

Communication Skills

• Module 01 - Communication Skills

  There is no best leadership style. Rather managers need to adapt their approach to the performance readiness of the individual or group they are leading.

  Outcomes:

  1. Know when to use different communication channels
  2. Plan communication to avoid misinterpretation
  3. Structure messages by understanding the way people process information
  4. Send clear information overcoming communication barriers
  5. Apply active listening to improve mutual understanding
  6. Uncover information using strategic questioning techniques
• Module 02 - Influencing Skills

  Leaders realise that they cannot do everything themselves. They realise the by effective delegation, not only does work get done more efficiently, but it also develops and motivates staff.

  Outcomes:

  1. Recognising the difference between influence, persuasion, power, and manipulation
  2. Use the 6 universal principles of influence
  3. Target your communication to the individual or audience
  4. Articulate the benefits to them and deal with objections
  5. Leverage moments of power and opportunity
  6. Get people to embrace your ideas, accept your recommendations and support your initiatives
• Module 03 - Presentation Skills

  People’s number one fear is public speaking. Number two is death. Everyone needs to present in life whether it be one on one, in a meeting or to a large audience. Improving your presentation skills with help you to be perceived as articulate and competent and increase the chances of achieving your outcomes.

  Outcomes:

  1. Develop techniques to structure your presentation
  2. Greater management of presentation nerves, fears and anxieties
  3. Choose appropriate content and support materials that will engage your audience
  4. Use techniques to encourage interaction and participation
  5. Better handle questions or disruptions
  6. To powerfully use your voice, words and body language to enhance your message
• Module 04 - Building Assertiveness & Confidence

  Assertiveness is a skill. Being assertive means being able to stand up for yourself without undue anxiety, to express feelings honestly and comfortably, and to exercise your own rights without denying the rights of others.

  Outcomes:

  1. Understand the difference between assertiveness, aggressiveness and passiveness
  2. Restructure your thinking to be more confident
  3. Analysing situations to deal with emotions and perceptions
  4. Communicate more directly while still showing consideration for others
  5. Using appropriate nonverbal behaviours to achieve consistency of delivery
  6. Be able to effectively say no without feeling guilty
• Module 05 - Business Writing

  The ability to produce clear and concise written communications has never been more important than in our electronic business age. It is imperative that we develop skills to confidently plan and write documents with impact. This will increase understanding and enhance the image of your organisation.

  Outcomes:

  1. Structure documents by ordering and shaping information to suit your reader
  2. Use plain English principles to draft text that is easy to comprehend, retain and act on
  3. Write in the active rather than passive voice to make messages more persuasive
  4. Apply the basics of punctuation, spelling and grammar to professionally present information
  5. Review, edit and proofread your work to ensure accuracy
  6. Utilise email etiquette to present a cyber profile that is both warm and efficient