CITO - Certified Information Technology Operator

CITO® is the first level in the EPI IT Training Framework©. CITO® is a course designed to teach the competencies required of the modern IT professional working at the operations level in IT. Also known as the IT engineer's course, CITO® candidates will become instantly productive having gained knowledge and understanding of the demands in today's IT infrastructures. Their improved capabilities will deliver immediate results, increasing efficiency and significantly reducing the margin of error.

Course Overview
Course Content
Exam & Certification
FAQs

About the course

CITO® is aligned with the latest European e-Competence (e-CF) Framework - addressing proficiency levels 1 and 2 (Associate & Professional). In 2016, the e-CF became a European standard and was published officially as the European Norm EN 16234-1.

Pre-requisites

There is no specific prerequisite for the CITO® course. This course is most suited for aspiring and existing IT professionals from entry level up to two years of actual working experience in IT, with basic knowledge of (operating) systems, network and/or applications, and service desk operations. It is also suited for people who are changing careers and entering the IT professional world.

Course Benefits

After completion of the course the participant will be able to:

Understand the role and importance of Information Technology in the organisation
Describe the function of the IT organisation, roles and responsibilities
Provide technical input for vendors RFP (Request for Proposal)
Cooperate and coordinate with vendors for delivery, maintenance, support and monitoring activities
Execute basic projects using principles of project management
Deploy applications and understand application life cycle management
Identify the options for virtualisation and storage solutions
Create, publish and maintain documentation
Operate incident and event management and request fulfilment
Identify risk and understand the principles of risk management
Design, implement and operate security logging
Understand the principles of information security
Monitor and report on quality in IT

Course Content

CITO - Certified Information Technology Operator

Lesson 1: IT Strategy
- The need for IT
- IT strategy and key objectives
- IT services and service catalogue
- IT and data centre infrastructure
Lesson 2: IT Organization
- IT organization
- Data centre operations
- IT operations
- Data centre roles
- IT operations roles
Lesson 3: Vendor
- Vendor selection
- Technical coverage and due diligence of RFP
- Place and receive orders
- Verifying deliveries
- Invoice verification
- Maintenance
- Support
- Monitoring and reporting
Lesson 4: Project Management
- Project management methods
- Business case
- Project constraints
- Scope
- Time
- Cost
- Monitor and control
- Change request
- Closing
Lesson 5: Applications
- Application Programming Interface (API)
- Software Development Life Cycle (SDLC)
- DevOps
- Design
- Development
- Testing
- Deployment
Lesson 6: System Administration
- Server hardware/administration
- Storage
- Virtualisation
- Database administration
- Network essentials
Lesson 7: Documentation
- Documentation guidelines
- Documentation lifecycle
- Types of documents
- Document categories
Lesson 8: Service Management
- Service desk
- Event management
- Request fulfilment
- Incident management
Lesson 9: Risk
- Assets
- Threats
- Vulnerabilities
- Existing controls
- Consequences
- Risk analysis
- Risk evaluation
- Risk treatment
Lesson 10: Information Security
- Standards and guidelines
- Confidentiality
- Integrity
- Availability
- Administrative controls
- Physical controls
- Technical (logical) controls
- Security logging
Lesson 11: Technology Trends
- Cloud computing
- Big Data
- Internet of Things (IoT)
- Social media
- Mobile applications
- Bring Your Own Device (BYOD)
Lesson 12: Quality
- Quality control
- Quality assurance
- Quality metrics
- Key Performance Indicators (KPIs)

What certification does this course provide?

Exam: Certified IT Operator (CITO®)

How do I pass the Exam?

The CITO® exam is a 60-minute closed book exam, with 40 multiple-choice questions. The candidate requires a minimum of 26 correct answers to pass the exam.

What is the benefit of this certification?

Attendees passing the exam will be awarded the internationally accredited and recognized 'Certified IT Operator' certificate (CITO®). CITO® is globally accredited by EXIN, a fully independent exam and certification institute. The certification is valid for three years after which the student needs to re-certify.

FAQs

Is this course for me?

The primary audience for this course is System administrators/engineers, service desk operators/agents, network administrators/engineers, software developers/engineers, and account managers.
Why study in the data centre sector?

The data centre sector is a fast growing part of the overall ICT industry. Driven by the ever growing need of integrated communication solutions, social media, online content and cloud enabled infrastructure, the industry keeps growing at a very fast pace and more data centres are being built to enable this growth. Various industry reports indicate that there is a shortage of skilled data centre personnel. This shortage is created by the ever changing technology resulting in the current data centre personnel having "outdated" knowledge and skills as well as the expanding data centre market leading to a shortage of new data centre personnel. It is also often indicated by the industry that there is a gap between the skills of fresh graduates and the practical skills and knowledge required in today's data centre industry.
How do I enrol in this training?
You can enrol in this training on our website and make an online payment using any of the following option
- Visa Credit or Debit Card
- MasterCard
- American Express
- Diners Club
- PayPal
Once payment is received, you will automatically receive a payment receipt and access information via email.

CITO - Certified Information Technology Operator