CITM - Certified Information Technology Manager

CITM© is the second course in the EPI IT Training Framework. Also known as the IT specialist course, CITM© is a course designed to teach the competences required of the modern IT specialist working at the senior professional, team-leader, supervisor or management level in IT management.

Course Overview
Course Content
Exam & Certification
FAQs

About the course

Candidates attending this course will prove that they have gained the competences required to provide leadership and take responsibility for team performances and development in dynamic environments. CITM© is aligned with the latest European e-Competence (e-CF) Framework - addressing proficiency level 3 (Senior Professional/Manager/Consultant). In 2016, the e-CF became a European standard and was published officially as the European Norm EN 16234-1.

Pre-requisites

There is no specific prerequisite for the CITM© course.The CITM© is most suited for seasoned IT professionals who have a need to understand the requirements and core competences for managing IT in mission-critical environments. It is best suited for participants who have between two and four years of actual working experience in IT, with knowledge of systems, network and/or applications, service desk operations and/or IT professionals working in the position of team leader/supervisor/manager in any area of IT. This includes those individuals working in the field of sales and consultancy with solution providers.

Course Benefits

After completion of the course the participant will be able to:

Provide guidance and implementation for IT strategy as set by senior IT and business management
Select and manage staff, implement training programs, career plan development and job rotation programs
Select, evaluate and negotiate vendors using RFI, RFP and selection criteria
Provide guidance for developing, testing and implementing business applications
Manage and/or assist in IT project management
Design and implement service management processes for problem and change management
Understand the need for business continuity and design the business continuity plan
Review and implement information security practices and controls
Understand the need for business change, the role and activities of the Business Relationship Manager
Initiate and assist in risk management practices
Understand and select new technologies such as Blockchain, Big Data and Artificial Intelligence
Select suitable technologies for information management
Measure and improve quality of IT services

Course Content

CITM - Certified Information Technology Manager

Lesson 1: IT Strategy
- The need for IT
- Enterprise Architecture
- Service catalogue
- Service level management
- Sustainable development
Lesson 2: IT Organization
- Personnel need
- Roles and responsibilities
- Sourcing
- Selection process
- Hiring staff
- Managing staff
- Career planning
- Training / job rotation
- Performance appraisal
- Staff departures
Lesson 3: Vendor Selection and Management
- Vendor selection
- RFI
- RFP
- Proposal evaluation
- Vendor reference checks
- Contract negotiation
- Contract management
- Vendor management
- Recompete vendors
Lesson 4: Project Management
- Methodologies
- Project organization
- Starting-up / initiating
- Planning / initiating a project
- Risk
- Quality
- Scope
- Work / Product Breakdown Structure
- Scheduling
- Cost
- Communication
Lesson 5: Application Management
- Software Development Life Cycle (SDLC)
- Software Quality Assurance (SQA)
- Requirements
- Development
- Testing
- Adoption (implementation)
- Maintenance
Lesson 6: Service Management
- Problem management
- Change management
Lesson 7: Business Continuity Planning
- Resources
- Relocation of staff
- Information requirement
- Backup strategies
- Site selection
- Business Continuity Plan
- Test and exercise
- Test review, report and follow-up
- Monitoring and review
Lesson 8: Risk Management
- Guidelines
- Context establishment
- Identification
- Analysis
- Evaluation
- Treatment
- Communication
- Monitoring and control
Lesson 9: Information Security Management
- Standards
- Confidentiality
- Integrity
- Availability
- Controls types
- Guideline for controls selection
- Control categories
- Information security awareness
- Security incident response
Lesson 10: Information and Knowledge Management
- Information management
- Data management
- Information management technologies
- Business intelligence
- Best practices and pitfalls in data governance
Lesson 11: Business Change Management
- Frameworks
- Business Relationship Management (BRM)
- Objectives
- Life cycle activities
- Customer relationship
- Building the business
- Alignment
Lesson 12: Technology Trends
- Research and Development
- Blockchain
- Big Data
- Artificial Intelligence
Lesson 13: Quality Management
- Standards and guidelines
- Objectives and activities
- Services review
- Customer feedback
- Surveys
- Key Performance Indicators (KPIs)
- Metrics
- Scorecards and reports
- Quality register

What certification does this course provide?

How do I pass the Exam?

The CITM© exam is a 75-minute closed-book exam, with 50 multiple-choice questions. The candidate requires a minimum of 33 correct answers to pass the exam.

What is the benefit of this certification?

Candidates who successfully pass the exam will receive the official 'Certified Information Technology Manager' certificate (CITM©). (CITM©) is globally accredited by EXIN, a fully independent exam and certification institute. The certification is valid for three years after which the student needs to re-certify.

FAQs

Is this course for me?

The primary audience for this course is Senior IT professionals, team leaders, supervisors and managers such as IT Manager, Enterprise Architect, ICT Consultant, ICT Operations Manager, Project Manager, Systems Analyst, Systems Architect, Business Analyst, ICT Security Manager, Business Information Manager, ICT Security Specialist, Service Manager, Digital Media Specialist, ICT Trainer, Quality Assurance Manager, and Account Manager.
Why study in the data centre sector?

The data centre sector is a fast growing part of the overall ICT industry. Driven by the ever growing need of integrated communication solutions, social media, online content and cloud enabled infrastructure, the industry keeps growing at a very fast pace and more data centres are being built to enable this growth. Various industry reports indicate that there is a shortage of skilled data centre personnel. This shortage is created by the ever changing technology resulting in the current data centre personnel having "outdated" knowledge and skills as well as the expanding data centre market leading to a shortage of new data centre personnel. It is also often indicated by the industry that there is a gap between the skills of fresh graduates and the practical skills and knowledge required in today's data centre industry.
How do I enrol in this training?
You can enrol in this training on our website and make an online payment using any of the following option
- Visa Credit or Debit Card
- MasterCard
- American Express
- Diners Club
- PayPal
Once payment is received, you will automatically receive a payment receipt and access information via email.

CITM - Certified Information Technology Manager