Change Management

Course Content

Change Management

• Lesson 1: Fundamentals of change management
  • Basics of change management
  • Understanding levels of change
  • Identifying misconceptions about change
  • Importance of change
  • Understanding the benefits of change
  • Identifying essential areas of change
  • Leading change
  • Promoting successful change
  • Understanding resilience
• Lesson 2: Change process
  • Steps of a change process
  • Analyze a situation
  • Understanding the aspects of change
  • Choose an action
  • Implement the action
  • Creating a sense of urgency
  • Motivating employees
  • Preventing failure
  • Monitor the progress
• Lesson 3: Obstacles to change
  • Resistance
  • Resisting change
  • Understanding negative reactions
  • Easing the tension
  • Complacency
  • Identifying causes of complacency
  • Crisis
  • Reacting to a crisis
  • Preparing for a crisis
• Lesson 4: Managing change
  • Creativity
  • Encouraging creativity
  • Commitment
  • Developing commitment
  • Communication
  • Communicating during a change
  • Demonstrating support by listening
  • Controlling the grapevine
• Lesson 5: Adapting to change
  • Truths and misconceptions
  • Identifying truths and misconceptions
  • Understanding the transition process
  • Factors affecting response
  • Understanding response styles
  • The endings phase
  • Understanding the endings phase
  • Managing the endings phase
• Lesson 6: Coping with uncertainty
  • The exploration phase
  • Understanding the exploration phase
  • Understanding responses
  • Understanding needs
  • Management of the exploration phase
  • Managing uncertainty
• Lesson 7: Moving forward
  • The new beginnings phase
  • Understanding the new beginnings phase
  • Understanding needs
  • Management of the new beginnings phase
  • Understanding communication guidelines

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