CDFOS - Certified Data Centre Facilities Operations Specialist

Course Content

CDFOS - Certified Data Centre Facilities Operations Specialist

• Lesson 1: Service Level Management
  • Service Level Management
  • Needs analysis
  • Capability assessment
  • Service portfolio and catalogue
  • Service Level Agreements
  • Reporting - Complaint procedure
  • Customer satisfaction
  • Service Improvement Process (SIP)
• Lesson 2: Safety and Crisis Management
  • Most common type of accidents and why they often happen
  • The roles and responsibilities of appointed safety staff
  • The importance of the OH&S or WHS manual
  • Calibration of measurement and test equipment
  • Proper lock-out/tag-out procedures
  • Emergency response plan requirement for various potential emergencies
  • The importance of Permit To Work
• Lesson 3: Physical Security
  • Standard Operating Procedures (SOP) for security
  • Security risk assessment
  • Security zones
  • Physical inspections / security patrols
  • Delivery of goods / holding area
  • Entry control of individuals
  • Badges and key management
  • Security monitoring
  • Security incident reporting
• Lesson 4: Facilities Maintenance
  • The importance of maintenance
  • Maintenance definitions
  • Maintenance operations procedures (MOP)
  • Service reports
  • Spare management
  • Tools
  • Housekeeping
• Lesson 5: Data Centre Operations
  • Shift handover
  • Walk around duties
  • Service management
  • Release management
  • Configuration management
  • Floor management
  • Equipment life cycle management
• Lesson 6: Monitoring / Reporting / Control
  • Monitoring requirements
  • Facilities monitoring matrix
  • Sensor / alarm point testing and calibration
  • Notification matrix
  • Escalation requirements
  • Reporting
• Lesson 7: Project Management
  • Project management
  • Project organization
  • Project manager
  • Initiation
  • Planning
  • Execution
  • Monitor and control
  • Closing
  • Evaluation / lessons learnt
• Lesson 8: Environmental Sustainability
  • The importance of sustainability
  • Environmental standards
  • Power efficiency indicators
  • Energy saving best practises
  • Water management
  • Sustainable energy usage
• Lesson 9: Governance and Compliance
  • The importance of document management
  • The six sub-processes of document management
  • Asset management
  • Requirements or asset recording

What certification does this course provide?

Exam: Certified Data Centre Facilities Operations Specialist (CDFOS®)

How do I pass the Exam?

The exam is a 90-minute closed book exam, with 60 multiple-choice questions. The candidate requires a minimum of 42 correct answers to pass the exam.

What is the benefit of this certification?

Candidates who successfully pass the exam will receive the official Certified Data Centre Facilities Operations Specialist certificate. CDFOS® is globally accredited by EXIN, a fully independent exam and certification instituteThe certification is valid for three years after which the student needs to re-certify.

FAQs

• Is this course for me?

  The primary audience for this course is anyone who works in and around IT, facilities or data centre operations and needs to understand and improve the daily operations including important processes such as lock-out/tag-out, the right process for installing/de-installing equipment, safety procedures, capacity management and much more.

• Why study in the data centre sector?

  Data centre facilities operations management have proven to be the key differentiator between a data centre that is performing well or badly. The old believe that a fully redundant data centre facility will save the day is no longer true as many research outcomes have revealed that the majority of downtime is caused by the human factor. Policies, processes, procedures and work instructions should be carefully developed, ideally following relevant standards, to ensure an effcient and effective data centre operations which are also compliant to the required regulations.

• How do I enrol in this training?

  You can enrol in this training on our website and make an online payment using any of the following option

  • Visa Credit or Debit Card
  • MasterCard
  • American Express
  • Diners Club
  • PayPal

  Once payment is received, you will automatically receive a payment receipt and access information via email.