CDFOM - Certified Data Centre Facilities Operations Manager

The CDFOM® (Certified Data Center Facilities Operations Manager) is a course which will enable data center managers to gain in-depth knowledge of managing data center operations from planning to monitoring and reporting.

Course Overview
Course Content
Exam & Certification
FAQs

About the course

This course breaks down the complexity of managing a mission-critical high-availability data center facility into manageable and systematic processes. Not only are the topics covered based on international standards, the course includes best-practises by seasoned data center professionals with many years' experience managing global data center facilities. The CDFOM® is an intensive course packed with a lot of information which brings tremendous value to the participants, enabling them to improve the operations of their data center. The course is fully aligned with the DCOS® (Data Center Operations Standard).

Pre-requisites

It is advisable for the participants to have some experience in data center operations although it is not required. It is highly recommended to attend the DCFC®/CDCP® course before attending the CDFOM® course.

Course Benefits

After completion of the course the participant will be able to:

Perform the needs analysis translating business requirements to data center services
Set-up and manage the data center operations team
Implement and monitor safety- and security practices
Identify a suitable maintenance program for the data center facility and its equipment
Select the appropriate policies and procedures required for data center operations
Monitor the data center availability, capacity and capability
Manage and implement basic data center projects
Set-up and implement an environmental sustainability program
Select an appropriate back-up site to support organizational resilience
Identify and respond to risk in the data center
Manage and support the document life cycle
Create a basic budget proposal
Select and manage vendors and measure their performance
Manage data center assets

Course Content

CDFOM - Certified Data Centre Facilities Operations Manager

Lesson 1: Service Level Management
- Service Level Management
- Needs analysis
- Capability assessment
- Service portfolio
- Service catalogue
- Service Level Agreements (SLAs)
- Availability measurement
- Data points in SLA
- Service reporting
- Complaint procedure
- Customer satisfaction measurement
- Service Improvement Process (SIP)
- SLA content
Lesson 2: The Data Center Organization
- Operational issues
- Organization chart
- Roles and responsibilities
- Skills matrix
- Contingency / backup roles
- Shift management
- Performance management
- Career development
- Training and assessment
- Job rotation
- Succession planning
- Disciplinary program
Lesson 3: Managing Safety & Statutory Requirements
- Safety policies and regulations
- Occupational Health and Safety (OH&S)
- Safety awareness training
- Permit to Work (PTW)
- Lock-out / Tag-out
- Personal Protective Equipment (PPE)
- Testing and tagging of equipment
- Emergency preparedness and response
- Reporting of safety issues
- Reviews / internal audit / external audit
Lesson 4: Managing Physical Security
- Security policies and procedures
- Security standards and guidelines
- Security staff
- Security awareness
- Security incident management
- Disciplinary program
- Reviews, internal and external audits
Lesson 5: Facilities Management
- Maintenance policies and procedures
- Various maintenance programs
- Outsourcing of maintenance activities
- Maintenance contract options
- Warranty
- Maintenance schedule
- Service situations
- Spart part management
- Contamination control
Lesson 6: Data Center Operations
- Policies and procedures for data center operations
- Service operations and the daily data center operations
Lesson 7: Monitoring / Reporting / Control
- Monitoring requirements
- Escalation procedures
- Reporting
- Trend analysis
- Reviews
Lesson 8: Project Management
- Project management
- Project organization
- Project manager
- Project phases
Lesson 9: Environment Sustainability
- The importance of sustainability
- Sustainability policies
- Environmental management
- Power efficiency indicators
- Waste management
- Water management
- ICT utilisation management
- Environmental performance measurements
- Renewable energy factor (REF)
Lesson 10: Organizational Resilience
- Business continuity
- Data center facility options
- Business Impact Analysis
- Type of facility
- Human resources
- Facility, equipment and consumables
Lesson 11: Governance, Risk and Compliance
- Management commitment
- Coordination, collaboration and integration
- Compliance
- Risk management
- Document management
- Financial management
- Vendor management
- Asset management

What certification does this course provide?

Exam: Certified Data Center Facilities Operations Manager (CDFOM®)

How do I pass the Exam?

The exam is a 90-minute closed book exam, with 60 multiple-choice questions. The candidate requires a minimum of 42 correct answers to pass the exam.

What is the benefit of this certification?

Candidates who successfully pass the exam will receive the official Certified Data Center Facilities Operations Manager certificate. CDFOM® is globally accredited by EXIN, a fully independent exam and certification institute. The certification is valid for three years after which the student needs to re-certify.

FAQs

Is this course for me?

The primary audience for this course is someone who works, or has ambition to work, in a leadership role in data center operations such as a data center facilities manager, data center operations manager, who has the responsibility to achieve and improve the high-availability and manageability of the data center operations.
Why study in the data centre sector?

Managing the facilities of today's high-end and high-availability data centers is an extremely demanding and complex task which is often underestimated. There is often very little appreciation and understanding of the complexities of managing today's mission-critical data centers where downtime is not an option, especially since many of the data centers are operating at, or near, their design limits. Operations management at the facilities layer makes all the difference. Even a data center designed to the highest redundancy level as per the ANSI/TIA-942 standard could still experience many unscheduled downtime events due to poor planning, operations, maintenance and management processes.
How do I enrol in this training?
You can enrol in this training on our website and make an online payment using any of the following option
- Visa Credit or Debit Card
- MasterCard
- American Express
- Diners Club
- PayPal
Once payment is received, you will automatically receive a payment receipt and access information via email.

CDFOM - V - Certified Data Centre Facilities Operations Manager