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Advanced Communication Skills

Effective communications skills create positive interactions with others and builds on Assertiveness techniques you will have learnt in our Essential Communication Skills or Assertiveness in the Workplace courses…
MSRP:
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Now: $605
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Brand
NextTech
SKU:
AdvComms
Duration:
1 day
Delivery:
Virtual Classroom
Course Date :

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  • Advanced Communication Skills

Advanced Communication Skills

The Advanced Communication Skills teaches participants skills of communication that go beyond day-to-day levels ordinarily used.

You will learn different types of communication strategies and processes to use in multiple situations to enable you to become more effective, more persuasive, and more influential.

  • Course Overview
  • Course Content

About the course

You will be able to develop and maintain a sense of rapport so rapidly that people you meet for the first time will treat you like a long-lost friend without knowing why. As rapport is the foundation for great communication, you will have created a solid base to begin to achieve your outcome.

You will learn how to overcome objections to any statement you make and redirect the mind of the people you communicate with to the objectives you have in mind. They will not know it, they will just realise that your point of view makes sense.

This course is both educational and experiential so that you will have rehearsed what you have learnt for implementation in the real world.

Audience

This course suits anyone who wants to develop his or her communication skills for increased influence and persuasion.

Applications are for all aspects of life. Those dealing with difficult people, sales, negotiations, and managers of teams will gain great benefit.

Outcomes

Participants will leave the course with a certificate of attendance and an array tools and techniques to control their communications with others.

  • Attendees will also have developed skills to become
  • More influential and persuasive
  • Better able to change other people’s perceptions and internal dialogue
  • Able to recognise and reframe language to support their efforts
  • Confident of changing what others think at any time

Course Content

Advanced Communication Skills

  • Lesson 1: Getting Started
    • Workshop Objectives
  • Lesson 2: What is Advanced Communication
    • Benefits
    • Well-formed outcome
  • Lesson 3: Rapport
    • Ethics and integrity
    • Gaining and maintain rapport
  • Lesson 4: Non-Verbal Rapport
    • Creating deep rapport quickly
    • Maintaining rapport throughout communications
    • Matching and mirroring without looking like a mimic
    • Pacing and leading to direct
  • Lesson 5: Rapport with Word Power
    • What language are they speaking?
    • Predicates – what are they and how to use them
    • Phrases and phrase anchors
  • Lesson 6: Know Thy Self
    • Authenticity
    • Self-talk
    • Mental rehearsal
  • Lesson 7: From Rapport to Persuasion
    • Test the rapport
    • Pacing and leading
    • Rapport for greater leverage
  • Lesson 8: Barriers to Communication and How to Avoid Them
    • Disarm or avoid barriers
  • Lesson 9: Redirecting Thought Patterns
    • Reframing
    • Pre-framing
  • Lesson 10: Agreement as a Tool for Persuasion
    • Define their need
    • Redirect their thoughts
    • Gain Agreement
  • Lesson 11: Hijack Their Thought Process
    • Observe the way people do things
  • Lesson 12: Increasing your Influence
    • Self-image
    • Overcome fear of failure
    • Preview your success
    • Increase your persuasive personality
  • Lesson 13: Embedding Commands into Language
    • Sales
    • Rapport
  • Lesson 14: Wrap Up, Practise, Debrief
    • Wrap Up, Practise, Debrief
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